• This Returns Policy regulates the conditions and circumstances in which goods will be accepted for return and refund.
• It also explains the process for canceling a purchase, reporting a defect, and/or arranging for a return.
• You are not entitled to any refund, repair, or replacement, save to the extent that it is expressly provided for under this Return Policy.
• Gifts and vouchers are not returnable.
• To complete your return, we require your order number.
• Please do not return your purchase to Dermal Health Science until you receive a return authorization number.
• Only send your purchase to one of the Dermal Health dispensing practices with authorization from Dermal Health Science.

• Suppose you are unsatisfied with your purchase after receiving the Product. In that case, you may return it to Dermal Health Science™ within 30 (thirty) days of delivery, without reason or penalty, following the return procedure below to obtain a full purchase price refund.
• Non-defective products that are returned must be in their original, intact, and undamaged packaging without the seal broken in any way.
• Products must be returned to our registered physical address below at your own expense.
• Products must reach us within 30 (thirty) days after the products were initially delivered to you.
• Shipping fees from your original purchase are non-refundable.
• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
• We do not offer exchanges on non-defective products.
• Products must have been purchased directly from Dermal Health Science. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where they were purchased.

• Complete and submit the Product Return Form online. The form can be found here.
• Send products for return or exchange to:
  Dermal Health Science™
  Attention: Returns
  134 Aramist Ave, Newlands, Pretoria, 0181, South Africa
• You will be responsible for the shipping costs to return your item. Shipping costs are non-refundable.
• If shipping items worth over R1000, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• Once we receive and inspect your return, we will email you to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
• If you haven’t received your refund after 30 (thirty) days of the refund approval notice, please contact us at info@dermalhealth.co.za.

• Subject to Section 56 of the Consumer Protection Act No. 68 of 2008 (“the CPA”), if You have received a product from Dermal Health Science™ and found that the container (either plastic or glass) is defective or leaking, or if the pump or nozzle mechanism is faulty, please submit the Product Return Form online within 30 (thirty) days of purchase. The form can be found here.
• Dermal Health Science™ will gladly collect the product at our own expense and provide you with a refund or replacement.
• For a Product to be deemed defective, you must state the proper reason for the return and include an explanation of the alleged defect.
• You must report any defect in the product within 30 (thirty) days of discovering it.
• Products must have been purchased directly from Dermal Health Science. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where they were purchased.

• Once we receive and inspect your return, we will email you to notify you that we have received your returned item and to let you know whether your refund or replacement has been approved or rejected.
• If you are approved, then your refund or replacement will be processed.
• If you receive a refund, a credit will automatically be applied to your credit card or original payment method within a certain number of days.
• If you haven’t received your refund after 30 (thirty) days of the refund approval notice, please contact us at info@dermalhealth.co.za.
• In the case of a replacement, your replacement product will be couriered to you at the expense of Dermal Health. You will receive a tracking number to track your parcel.
• The time it takes for your exchanged product to reach you may vary depending on where you live.
• If you haven’t received your replacement product after 30 (thirty) days of the replacement approval notice, please get in touch with us at info@dermalhealth.co.za

• In cases where the return results from the incorrect product being delivered on the part of Dermal Health Science™, this must be reported within 24 (twenty-four) hours after delivery.
• Please submit a Product Return Form online, which can be found here, or contact us via email or telephone.
• Dermal Health Science™ will gladly collect the product at our own expense and provide you with a refund or replacement.

• Dermal Health Science™ wants consumers to enjoy using our products and wants to know if anyone has experienced an adverse reaction to one of our products.
• Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established under the Pharmacy Act, 1974 (Act 53 of 1974). All product formulations are free from known or common allergens.
• Before purchasing or using a product, read the ingredient list on the packaging to ensure that you don't use one that contains ingredients you are allergic to or sensitive to.
• Our products contain active ingredients that can cause mild skin irritation upon initial use. We thus recommend using these products no more than three times per week initially and then gradually increasing to daily use.
• If you have developed a more severe reaction, please complete and submit the Adverse Reactions Form, which can be found here. You can also contact our Customer Careline at +27 (0) 12 004 1791 or email support@dermalhealth.co.za, and an experienced staff member will endeavor to resolve any adverse reactions.
• Dermal Health Science™ is obliged to protect, promote, and maintain our consumers' health, safety, and well-being and to ensure the sustainable quality of pharmaceutical-grade aesthetic dermatological products they receive.

• Dermal Health Science works hard to ensure you’re using the best products for your skin. We want you to be delighted with your purchase, so we offer a 30-day money-back guarantee on all products.
• Using products as directed on the label is always essential. In the rare instance you've had an allergic reaction to a product in the past 30 days, please follow the procedure below:
• Discontinue use of the product immediately.
• Complete and submit the Adverse Reaction Form online. The form can be found here.
• Please upload a photo and supporting documentation, as explained in the report. A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.
• The relevant product/s must be returned to the place of purchase at your own cost within 30 (thirty) calendar days of purchase.
• Although Dermal Health Science will assist with your adverse reaction, products purchased from a Dermal Health dispensing practice can only be indirectly returned to Dermal Health Science.
• Adverse reaction returns must be less than 20% of the product used upon returning to the practice where the products were purchased.
• After Dermal Health receives your completed Adverse Reaction Form and supporting documentation, the practice will facilitate the return to the Dermal Health Head office.
• After the Adverse Reaction has been investigated by the clinical team and the product(s) are returned as set out, you will receive the result of the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.
• Refunds on adverse reactions are judged individually and subject to an investigation by the Dermal Health Science Clinical Team.
• Please note that the product return process will be subject to the return policy of the particular practice.
• An Adverse Reaction return cannot be processed without the information provided; if this cannot be provided, we will be unable to accept the return.

• Dermal Health Science works hard to ensure you’re using the best products for your skin. We want you completely satisfied with your purchase, so we offer a 30-day money-back guarantee on all products.
• Using products as directed on the label is always essential. In the rare instance you've had an allergic reaction to a product in the past 30 (thirty) days, please follow the procedure below:
• Discontinue use of the product immediately.
• Complete and submit the Adverse Reaction Form online. The form can be found here.
• Upload a photo and supporting documentation as explained in the report. A medical certificate from your Healthcare provider may be required to assist with our clinical investigation.
• The relevant goods must be returned to us, at your own cost, within 30 (thirty) calendar days of purchase.
• Adverse reaction returns must be less than 20% used upon arrival back with us.
• After the clinical team investigates the adverse reaction and returns the product(s) as set out, you will receive the findings within 30 (thirty) calendar days of our receipt of the returned product(s) and completed Adverse Reaction Form.
• Refunds on adverse reactions are judged individually and are subject to an investigation by the Dermal Health Science Clinical Team.
• An Adverse Reaction return cannot be processed without the information set out; we cannot accept the return if this cannot be provided.

Please read the product return policy before submitting any form:

Product Return Form

Adverse Reaction Form