Click here for frequently asked questions regarding delivery.
DELIVERY PROCESSING TIME
- All orders are processed within 2-3 business days. Orders are not delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, deliveries may be delayed by a few days. If there will be a significant delay in the delivery of your order, we will contact you via email or telephone.
- Orders are processed and shipped within 48 hours after proof payment is received.
- The courier service does not deliver to P.O. Boxes. Delivery will only be to a valid street address.
- Business days are Monday to Friday, excluding public holidays within South Africa.
DELIVERY RATES AND ESTIMATES
- Delivery charges for your order will be calculated and displayed at checkout.
- Dermal Health Science is pleased to offer free shipping on South African orders of R 3 000.00 and over.
- For orders totaling less than R 3 000.00 there is a delivery charge of R115.00 for courier shipping.
DELIVERY INFORMATION AND ORDER TRACKING
- You will receive a Delivery Confirmation email once your order has been dispatched.
- This email will contain your tracking number(s).
- The tracking number will be active within 24 hours.
CUSTOMS, DUTIES, AND TAXES
- Any applicable taxes/vat are applied to your full order (including delivery). This will be reflected by the total cost upon checkout.
- For destinations outside South Africa, you may be charged handling fees and taxes as your order passes through customs. We have zero control over your country’s customs and duty charges and cannot reflect these fees in our pricing. You are responsible for knowing your country’s customs and duty policies prior to place your order.
- Any items damaged or lost during shipping is the responsibility of the delivery carrier.
- If a package arrives damaged, the addressee must initiate the claim against the shipper.
- To facilitate this process, please contact our customer service and we will be happy to guide you through the process of filing the claim against the shipper.
Please contact us here for International shipping requirements and inquiries.