1. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://dermalhealth.store; https://www.dermalhealth.co.za; www.dermaldiagnosis.com and any other affiliated websites (the “Site”).
2. When you access the Website, we receive various types of information (“Information”) from you, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in section 1 of ECTA (“Personal Information”).
3. We may electronically collect, store, and use Personal Information, including, but not limited to, name, contact details, surfing patterns, email, and IP address.
4. Whenever you are of the opinion that We fail to comply with section 51 of ECTA, you will contact us by sending an email to support@dermalhealth.co.za. We will review your representation made by email and, if within our sole and absolute discretion, deemed advisable, take corrective action. In any event, within 14 days, we will respond to you, informing you about corrective action taken, if any.

1. The terms “we,” “us,” and “our” refer to Dermal Health Science (Pty) Ltd.
2. The term “Website” refers to www.dermalhealth.store; www.dermalhealth.co.za; www.dermaldiagnosis.com; www.dermaldiagnosis.co.za; www,dermexcel.co.za; and any other affiliated websites. 
3. The terms “user,” “you,” and “your” refer to site visitors, customers, and any other users of the site.

1. Despite such an undertaking, Internet-based communications can be intercepted. 
2. Without encryption, the Internet is not secure, and privacy cannot be ensured.
3. Internet e-mail is vulnerable to interception and forging. 
4. Dermal Health Science (Pty) Ltd and the Owners will not be responsible for any damages You or any third party may suffer as a result of the transmission of confidential or disclosed information You make to the Owners or Us through the Internet or that You expressly or implicitly authorize the Owners to make, or for any errors or any changes made to any transmitted information. 
5. To ensure acquaintance with and awareness of our privacy measures and policies, you are urged to read and understand the underlying privacy clauses incorporated in these Terms.

1. You may visit the Website without providing any personal information.
2. You accordingly grant express written permission for the Website servers to collect your computer's IP address, but not your email address or any other distinguishing information, in such instances.
3. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc.
4. We use this information to determine the website's use and improve content.
   We assume no obligation to protect this information and may copy, distribute or otherwise use the information.

1. Suppose you post unsolicited content or other information (“Information”) on the Website and do not indicate otherwise. In that case, You grant to the Owners a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such information throughout the world in any media.
2. Any inquiries, feedback, suggestions, ideas, or other information You provide to Us (collectively, “Submissions”), except submissions of a personal and confidential nature relating to Your medical condition and/or medical history, will be treated as non-proprietary and non-confidential.
3. Subject to the Terms of this agreement, by transmitting or posting any Submissions, You hereby grant Us full ownership of the Submission. We reserve the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell or assign the Submission in any way as we deem fit, including, but not limited to, copying in whole or in part, creating derivative works from, distributing and displaying any Submission in any form, media, or technology, whether now know or hereafter developed, alone or as part of other works, or using the Submission within or in connection with Our products or services.
4. You also acknowledge that Your Submission will not be returned, and We may use Your Submission and any ideas, concepts, or ‘know-how’ contained therein, without payment of money or any other form of consideration from Us, for any purpose, including, without limitation, developing, manufacturing, distributing and marketing products.
5. By making a Submission, You represent and warrant that You own or otherwise control the rights to Your Submission and that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailing, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify Us for all claims arising from on in connection with any claims to any rights in any Submission or any damages arising from any Submission provided by You.
6. You grant us and the owners the right to use the name You submit in connection with such Information. You warrant:

• that You own or otherwise control all of the rights to the Information that You post;
• that the Information is accurate;
• that by supplying the Information to Us, You do not violate this Policy and do not infringe
• the rights of any other person or entity; and
• that You indemnify Us and the Owners for all claims resulting from Our receipt of the Information You supply to Us.
• We may monitor and edit or remove any information posted on public pages. We take no responsibility and assume no liability for any Information posted by You or any third party.

1. We require certain Personal Information to process a transaction if you require any of our products or services.
2. We receive and store all information, including Personal Information, that you enter on the Website or give to us in any other way. You may choose not to provide certain Personal Information, which may limit the services or products you wish to obtain from us.
3. We provide our products and services in conjunction with our affiliates and subsidiaries. In this regard, and unless specifically restricted by you from the license below, you, when entering into the specific transactions in question, grant in writing to the Owners and Us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such information throughout the world in any media.
4. Your information, which is required by affiliates and subsidiaries to affect transactions that you choose to enter into, is shared with those entities.
5. We will keep the private information required to execute orders placed through the e-commerce facility, namely your personal information, credit card details, delivery address, and telephone numbers, in the strictest confidence and not sell or disclose it to third parties. Only the necessary information, that is, the delivery address and contact phone number, will be disclosed to third parties delivering the product.
6. Credit card transactions will be processed for us via approved payment gateways. Our payment gateways use the strictest form of encryption, Secure Socket Layer 3 (SSL3), provided by Thawte. No credit card details are stored on our servers or Website.
7. In these instances, customers will always have to manually input their CVC number and complete 3D secure (usually using a One-Time Password, depending on their bank) to complete payment.
8. We take all reasonable precautions to secure the credit card processing carried out to receive payments for goods sold. However, we cannot be held liable for security breaches occurring on your electronic device (personal computer or other electronic device used to access the Website), which may result from the lack of adequate virus protection software or spyware that you may inadvertently have installed on your device or from any other security breaches that occur notwithstanding the reasonable precautions we have taken.

1. A cookie is a basic text file stored on your device (computer, mobile phone, tablet, or other device) by a website’s server. Each cookie is unique to your web browser and contains anonymous information, such as a unique identifier and the website name.
2. Our Website utilizes first- and third-party cookies. These enable us to a) improve your experience on the Website through various means, such as storing preferences (like keeping you logged in) or determining aggregate usage behavior (time on site, number of pages viewed, etc.) through web analytics tools like Google Analytics, and b) provide more relevant display advertising to you, using third-party tools such as Google Analytics Remarketing.
3. Most web browsers can block some or all cookie types if you wish to. You can also opt out of the Google Display Network using the Ads Preference Manager. As many of the Website’s features utilize cookies, we recommend that you do not block them.

1. We aspire to provide first-class service to our customers, which requires us to send you information about new services or special offers. In each instance, you are provided with an opportunity to opt out of such information circulars.
2. For more information, please call our Help Desk or send an email to support@dermalhealth.co.za

1. We may enter into business arrangements with our customer base in one of the more valued assets.
2. In such an event, customer information will be one of the transferable assets.

1. When we are served with the due legal process requiring the delivery of Personal Information, We have the legal duty to abide by that demand and will do so.
2. We may also impart Personal Information if permitted or required by law.

1. We understand that efficiency and customer care translate into good service. Therefore, we may periodically conduct customer care surveys to update service standards.
2. When we conduct a survey, We will inform you how the information gathered will be used and allow you to opt out of such surveys.
3. Despite contrary terms, we may use personal information to compile profiles for statistical purposes. We may trade with such profiles and statistical data as long as the profiles or statistical data cannot be linked to any specific data subject, including you, by a third party.

1. Personal Information will be stored for as long as it is used and for one year, together with a record of the Personal Information and the specific purposes it was collected.
2. Personal information will be destroyed once it has become obsolete.

1. Subject to the Regulation of Interception of Communications Act (“RIC”), Act 70 of 2002, You agree that we may intercept, block, read, delete, disclose, and use all communications sent or otherwise communicated to us, our employees, directors or agents.
2. You agree that your consent satisfied the requirements of ECTA and RIC for consent in “writing” as defined.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us by e‑mail at support@dermalhealth.co.za