1. All orders are processed within 2-3 business days. Orders are not delivered on weekends or public holidays.
2. If we are experiencing a high volume of orders, deliveries may be delayed by a few days. If there is a significant delay in the delivery of your order, we will contact you via email or telephone.
3. Orders are processed and shipped within 48 hours after receiving proof of payment or after payment is reflecting in our bank account.
4. The courier service does not deliver to P.O. Boxes. Delivery will only be to a valid street address.
5. Business days are Monday to Friday, excluding public holidays within South Africa.

1. Delivery charges for your order will be calculated and displayed at checkout.
2. Dermal Health Science is pleased to offer free shipping on South African orders of R 3,000.00 and more.
3. For orders totaling less than R 3,000.00, delivery fees are calculated at checkout based on the delivery address provided.

1. You will receive a Delivery Confirmation email once your order has been dispatched.
2. This email will contain your tracking number(s).
3. The tracking number will be active within 24 hours.

1. For the best fee structures and fast delivery, order from the Dermal Health Science International website at www.dermal.store
2. For international orders placed on this platform: Any applicable taxes/VAT are applied to your full order (including delivery). The total cost will reflect this upon checkout.
3. For destinations outside South Africa, you may be charged handling fees and taxes as your order passes through customs. We have zero control over your country’s customs and duty charges and cannot reflect these fees in our pricing. You are responsible for knowing your country’s customs and duty policies before placing your order.

For the best service, delivery times, and fees, order from the Dermal Health Science International website at www.dermal.store