FAQ - PRODUCTS AND REGIMENS

Do you test on animals?

No, we do not test our products on animals and do not ask others to do so. We only work with suppliers who do not perform animal testing.

Where can I buy DermExcel™ products?

You can purchase your products at one of our DermExcel™ dispensing practices. Find a list here

Or you can buy your products online at dermalhealth.store

How do I store my DermExcel™ products?

We recommend storing all of our products in a cool dry place away from direct sunlight.

How long is the shelf life of DermExcel™ products?

The shelf life of our products is two years when unopened and stored at room temperature. Upon opening, we recommend that you use your product within six months.

In what order should the products be applied?

• Cleansers: Renewal facial cleanser, Pore Control cleanser and Medi-Zinc cleanser.

Use in the morning and evening before applying a serum, exfoliator or hydrator.

• Chemical Exfoliators: Radiant gel, Daily Acne peel, and Chemical peel spray.

Apply directly after cleansing your skin. We recommend that you not apply any other product on top of the chemical exfoliator.

Facial application of chemical exfoliator: Only apply at night.

Body application of chemical exfoliator: Application can also be in the morning.

• Treatment serums: Acne Repair serum, Collagen serum, Retinol serum.

We suggest using no more than 2 serum formulations in a single routine for optimal skin penetration. We also recommend that you don't apply treatment serums at the same time you apply chemical exfoliators.

For best results, apply your serum directly after cleaning your skin, followed by your hydrator / moisturizer if that's part of your regimen.

• Hydrator / Moisturisers: DermNourish, DermRepair and DermDefence SPF 50

If a hydrator forms part of your skincare regimen, we recommend that you apply it as the last step in your skincare routine.

About 2 pumps of serum and chemical exfoliator, and 1 pea-sized amount of hydrators should be enough for the full face and neck. 

How much product should I apply?

About 2 pumps of serums and chemical exfoliators, and 1 pea-sized amount of hydrators should be enough for the full face and neck.

Can I use my products during pregnancy?

While each ingredient has been tested and is considered safe for topical application, DermExcel™ products have not been tested on pregnant or breastfeeding women. When pregnant or breastfeeding, it is recommended to avoid any skincare products containing retinoids such as DermExcel™ Retinol serum.

For more information on product safety during pregnancy click here.

How do I know what products I should use?

Find out which 1 of 16 skin types you have by completing the 3 min. online assessment. You will receive a personalized profile and custom treatment plan, specially designed for your personal skin requirements.

Click here to do your DERMAL DIAGNOSIS™

Serums and moisturisers - what's the difference? 

Medical skincare products are more focused on the formulation of advanced serums rather that moisturizers for the following reason:

Moisturizers are primarily designed to hydrate the skin by adding to- and sealing in the natural moisture of the body. Although moisturizers often contain ingredients to target specific issues like aging or sun damage, their main role is to get hydration to the skin and keep it there.

Serums, on the other hand, are formulated to penetrate deeply into the skin and address or even reverse the causes of aging and skin damage at the cellular level. Serums contain more active ingredients, antioxidants, nutrients, and vitamins that work to repair the structure of skin cells, increasing skin radiance, smoothness, and suppleness.

If you want more information on whether your specific skin needs an extra moisturizer, complete your free online Dermal Diagnosis assessment. Click here.

Can I trust in the safety of DermExcel™ products?

Dermal Health Science™ products are formulated and manufactured in a facility regulated by the South African Pharmacy Council (SAPC), the regulator established in terms of the Pharmacy Act, 1974 (Act 53 of 1974).

All product formulations are free from any known or common allergens.

Products are:

• Fragrance-free.
• Paraben-free.
• Non-comedogenic.
• pH-optimized.
• Clinically tested.

Click here to learn more about Dermal Health Science™

Do you have samples available?

We don't have samples available, but we do have trial sizes available for purchase. Click here to view the trial sizes.  We also offer a 30-day return policy which can be explored here.

What should I do if I had an adverse reaction?

When you start using medical skincare you may experience expected reactions.

Click here to learn more about these expected reactions and why they may be beneficial. 

Click here to learn how to manage reactions like stinging, burning, redness, and peeling.

If you have any more questions or in need of personal assistance after reading the information above, you are welcome to reach out to us via our clinical hotline. Our clinical team consists of registered nurses and therapists specialized in dermatology. A few regimen adjustments and personalized advice are usually all it takes. 

Please send a WhatsApp message to +27 (0) 84 478 0715.

If you don't want personal guidance and wish to return a product based on an adverse reaction follow the below guidelines:

Dermal Health Science works hard to ensure that you’re using the absolute best products for your skin. We want to be certain that you are completely satisfied with your purchase. As such, we have a 30-day money-back guarantee on all products.

• Discontinue use of the product immediately.
• Phone our head office for immediate assistance +27 (0) 84 478 0715 and/or complete and submit the Adverse Reaction Form online. The form can be found here. 

Is tingling/stinging from DermExcel™ products normal?

Yes, most definitely. When it comes to using a new product or ingredient (especially those that are acidic like salicylic acid and glycolic acid), start slowly and let your skin adjust. We use high concentrations in our products to ensure effectiveness, so a little tingling is not a bad thing!

When you start using medical skincare you may experience expected reactions.

Click here to learn more about these expected reactions and why they may be beneficial. 

Click here to learn how to manage reactions like stinging, burning, redness, and peeling.

Most of the time the adverse reaction can be cleared up very fast with guidance from the information at the above links.

If you have any more questions or in need of personal assistance after reading the information above, you are welcome to reach out to us via our clinical hotline. Our clinical team consists of registered nurses and therapists specialized in dermatology. A few regimen adjustments and personalized advice are usually all it takes. 

Please send a WhatsApp message to +27 (0) 84 478 0715.

Is initial peeling from DermExcel™ products normal?

Yes, most definitely. Acidic products like Radiant gel, Daily Acne peel, DermaLytic and Chemical peel spray is chemical exfoliators. They will increase cellular turnover and cause dead skin to shed. This will eventually result in a healthy and bright complexion.

Click here to learn how to manage the peeling and what steps you should follow to ensure optimal results. 

Is initial breakouts from DermExcel™ products normal?

Yes. Initial breakout smay occur because of "purging". Not everyone will experience this. Purging is an accelerated rate of exfoliation brought on by an active ingredient that is doing its job. This means that if you have clogged pores, they may seem worse and/or turn into pimples. If you have small pimples, they may turn into larger ones. This initial break out generally goes away anywhere from 2 weeks (with glycolic acid and salicylic acid) to 6 weeks (with retinoids) and your skin gets better from then on.

Click here to learn more about skin purging, why is is beneficial for ultimate skin health and how to manage it effectively. 

My product is faulty, how can this be rectified?

We are so sorry about that. Let's correct this promptly so that you can start using your product asap.

After reviewing the return policy, please complete and submit the Product Return Form online.

Review our Return Policy here.

I have a question that was not answered here.

Click here to submit your question. We will get back to you asap.